Shipping Policy

At The Pet Express, we know that pet owners want their orders delivered safely, quickly, and reliably. Whether you're shopping for your dog, cat, bird, fish, reptile, or small pet, we are committed to providing a smooth and dependable shipping experience.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During peak seasons and promotional periods, processing times may be slightly longer.

Shipping Methods

Standard Shipping – DHL / FedEx

• Carrier: DHL or FedEx

• Estimated Delivery Time: 7–14 business days

• Shipping Cost: $12.95 USD

This shipping option offers fast and reliable delivery with full tracking capabilities.

Free Shipping – EMS

• Carrier: EMS

• Estimated Delivery Time: 12–24 business days

• Shipping Cost: Free on orders over $50 USD

Orders below $50 USD may incur shipping charges, which will be calculated at checkout.

Packaging & Product Protection

Many of our products, including pet beds, food items, feeding accessories, aquatics supplies, and pet care products, require careful handling during transportation.

To ensure your order arrives in excellent condition, all products are securely packaged using appropriate protective materials. Additional packaging may be used for fragile, leak-sensitive, or easily damaged items when necessary.

Shipping Destinations

We proudly serve customers around the world.

Available Shipping Regions

• North America

• South America

• Europe

• Africa

• Oceania

Shipping Restrictions

We currently do not ship to:

• Asia

• Remote or hard-to-reach regions where carrier service is unavailable

If we are unable to deliver to your location, our customer support team will contact you as soon as possible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.

You can use this tracking number to monitor your shipment directly through the carrier's tracking system.

Please allow up to 72 hours for tracking information to become available after shipment.

Delivery & Inspection

We recommend inspecting your package immediately upon delivery.

If you notice any visible damage to the packaging or products:

• Take photographs of the package and contents.

• Retain all original packaging materials.

• Contact our customer support team promptly.

Reporting delivery issues quickly allows us to provide assistance more efficiently.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the sole responsibility of the customer.

Customers are encouraged to review their local customs regulations before placing an order.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Customs inspections and clearance procedures

• Adverse weather conditions

• Transportation disruptions

• High seasonal shipping volumes

• Other unforeseen logistical circumstances

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Pet Express
1631 Lexington Avenue, New York, NY 10029, USA

Email: support@thepetexpress-us.com

Website: thepetexpress-us.com